E-mail more effective than phone?

You might want to take a glance at Bill Colbourne's piece in Online Metrics Insider. I make my living on the Web, but I'm venturing a phone call is 10x more effective than an e-mail correspondence. Here's more.

What We've Learned in 2007

Customers call the shots. August is the new September. You must catch prospects in the right stage of the 'buying journey.'<More>