Friday, July 10, 2015

Take a Lesson from USA Women’s Soccer—Don’t Write Off “Problem” Employees

Even if you don’t know a yellow card from a yellow cab, you had to be impressed by the USA Women’s World Cup soccer championship victory on Sunday in Vancouver. Led by midfielder, Carli Lloyd, the USA Women trounced Japan 5-2 to reach the pinnacle of the world’s most popular game for the first time since 1999.

Today, the team will be the first women’s sports team of any kind to be honored with a ticker tape parade through the Canyon of Heroes in New York City.

Lloyd, who was cut from the US national team a few years ago, completed a remarkable physical and attitude turnaround with three breathtaking goals in the World Cup Championship game. Lloyd thanked her trainer James Galanis, the soccer guru who took a young girl just cut from the US Under-21 team — who actually considering quitting the sport — and helped teach her how to be a professional.

“All this from a woman who looked lost and out of sorts all through the [early round games], turning the ball over and uncomfortably shoehorned into a holding midfield role. She had one assist, no goals and no impact,” opined NY Post sportswriter Brian Lewis.
That is, until coach Jill Ellis took Lloyd aside and told her she was going to put another player into her regular midfield spot and push Lloyd up the field and let her lead the attack. Coach Ellis had faith in Lloyd to be the engine of the U.S. offense.
What a difference when the person you report to has faith in you in tough spots. Before this Women’s World Cup started, ex-US coach Pia Sundhage (now coaching Sweden’s national team) told the New York Times, “Carli Lloyd was a challenge to coach, by the way. When she felt that we had faith in her, she could be one of the best players. But if she began to question that faith, she could be one of the worst. It was so delicate, so, so delicate.’’

In addition to Lloyd’s heroics, the USA women did NOT resort to showboating or trash-talking after jumped out to a stunning 4-0 lead in the first 16 minutes of the game—the soccer equivalent of scoring four touchdowns in the first quarter of the NFL Super Bowl. They held their composure as Japan—like Germany and Sweden in earlier games—become frustrated and grabbed, slide-tackled and otherwise got more physical to try to slow down the potent USA offense.

Kudos also to 35 year-old Abby Wambach, longtime team captain and aging veteran, gracefully accepting a substitute role after leading the team for over 10 years or rebuilding and tinkering.
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In sports, as in business and client relationships, chemistry and camaraderie can be more important than technical competency, when it comes to determining the right fit for the team you want to build.
TAGS: USA Women’s Soccer, Carli Lloyd, problem employees, out of the box, ticker tape parade

Tuesday, June 30, 2015

Are You Ultra-Productive or Ultra Self-Destructive? (Part 2)

As we discussed in Part 1 of this post, Dr. Travis Bradberry, co-author of the bestseller Emotional Intelligence 2.0, shared 11 Things Ultra-Productive People Do Differently in a blog we help publish with our clients New York Society of Security Analysts and Naylor, LLC.

Directionally, we think Bradberry’s tips have merit, but like everything else, should be taken with a grain of salt which we’re happy to supply.

We know most of you are already among the most productive, highly motivated and driven people in our society. So you want to be more productive, not self-destructive, as you strive for a higher and higher bar each day. We commented on the first 5 in our previous post.

6. They Say No

No is a powerful word that ultra-productive people are not afraid to wield. When it’s time to say no, they avoid phrases such as I don’t think I can or I’m not certain. Saying no to a new commitment honors your existing commitments and gives you the opportunity to successfully fulfill them. WE COULDN’T AGREE MORE. We also believe you should try to avoid non-committal words such as “maybe”, “perhaps”, “let me think about it” and “let’s just play it by ear”… especially when you really mean “NO!”

Researchers at the University of California in San Francisco shows that the more difficulty that you have saying no, the more likely you are to experience stress, burnout, and even depression. Learn to use no, and it will lift your mood, as well as your productivity.

7. They Only Check E-mail At Designated Times

Ultra-productive people don’t allow e-mail to be a constant interruption. In addition to checking e-mail on a schedule, they take advantage of features that prioritize messages by sender. They set alerts for their most important vendors and their best customers, and they save the rest until they reach a stopping point. Some people even set up an auto-responder that lets senders know when they’ll be checking their e-mail again. We’d like to add just a few nuances here. It’s OK to keep your email pop-up and instant messaging on all the time—just have the discipline to avoid responding instantly. Again, follow Bradberry’s advice and respond only at designated times of day. Also, make sure you ALWAYS proof your email replies carefully before hitting the SEND button. Once you get into this habit, you’ll be surprised how many errors of grammar (and bad judgment) you’ll prevent yourself from making.

8. They Don’t Multitask

Ultra-productive people know that multitasking is a real productivity killer. Research conducted at Stanford University confirms that multitasking is less productive than doing a single thing at a time. The researchers found that people who are regularly bombarded with several streams of electronic information cannot pay attention, recall information or switch from one job to another as well as those who complete one task at a time.

Researchers found that heavy multi-taskers—those who multitask a lot and feel that it boosts their performance—were actually worse at multitasking than those who like to do a single thing at a time. The frequent multitaskers performed worse because they had more trouble organizing their thoughts and filtering out irrelevant information, and they were slower at switching from one task to another. Ouch.

Our take? You might be able to switch quickly between two, three or even more tasks on your plate. But don’t fool yourself into thinking you’re really working on more than one thing at a time with any sort of efficiency. Be fast. Don’t be foolish.

9. They Go off The Grid

Don’t be afraid to go off grid when you need to. Give one trusted person a number to call in case of emergency, and let that person be your filter. Everything has to go through them, and anything they don’t clear has to wait. This strategy is a bulletproof way to complete high-priority projects. As we’ve mentioned before in this blog, we try to take a 24-hour break from all forms of screen and technology every single week. In HB’s case it’s from 12 noon Saturday to 12 noon Sunday most weeks. Try it. It works great and you’ll come back recharged, not hopelessly out of touch.

10. They Delegate

Ultra-productive people accept the fact that they’re not the only smart, talented person in their organization. They trust people to do their jobs so that they can focus on their own. Our take? Hire people not like yourself who are especially good (or at least enjoy doing) things that are not in your wheelhouse. Our client, Gary Klaben of Coyle Financial Advisors in Chicago, has a great piece coming out soon about not being the “HIPPO” at your organization (only the Highest Paid Person’s Opinion counts).

11. They Put Technology to Work for Them

Technology catches a lot of flak for being a distraction, but it can also help you focus. Ultra-productive people put technology to work for them. Our advice—be selective about which new tools, apps and toys can really make you more productive. You don’t want to be a slave to them just to look cool and cutting edge. You also have to factor in time for the learning curve, updates, tech support, etc. before you can really determine if the next “shiny object” in your tool-belt is really making you more productive.


Again, explore any and all habits, tools and philosophies that can make you more productive. But you’ll never get too 100 percent. That’s okay. If you’re reading this post, you’re probably more efficient than the vast majority of your peers, not to mention the average American worker.


TAGS: David Bradberry, Finance Professionals Post, 11 Things Ultra-Productive People Do

Friday, June 19, 2015

What Professionals Can Learn from Bumper Stickers

I saw a great bumper sticker on the drive to work yesterday:  “Sorry for Driving So Close in Front of You.” If that wasn’t snarky enough, the message was in small type, so you had to be on the verge of tailgating the driver to read it. DISCLOSURE—I have a lead foot at times, but I was at a stoplight when I came across this particular bumper decal.

The point is, things aren’t always what they seem. It’s all a matter of perspective. Depending on whom you ask, your business or practice is  either on the verge of extinction or about to enter a golden age of customer/client engagement, connectivity and profitability. The truth probably lies somewhere in between.

I wrote a story about this phenomenon last week for Association Adviser, published by one of our longtime clients, Naylor, LLC. It's geared for trade association executives. But since many of you belong to associations, serve on boards of associations or partner with associations as you build out your niches, should find it a fun, but poignant read.

Have a great weekend and let me know if you see any great bumper stickers on the road. As the father of a newly minted teenage driver, I had to laugh (and cry) when I saw this one the other day.


TAGS: Bumper stickers, gaining a new perspective, learn while driving

Tuesday, June 09, 2015

Are You Ultra-Productive or Ultra Self-Destructive?

Many of you may not know that we publish The Finance Professionals Post – a 45,000 circulation eNewsletter for young Wall Street professionals---in conjunction with the New York Society of Security Analysts and another of our clients, Naylor, LLC.

While we’re mostly focused on business development and sponsorship activities, we thought this week’s lead story, 11 Things Ultra-Productive People Do Differently, might be of interest.

Now, before you go out and try to emulate the 11 traits of hyper-productive people identified by Dr. Travis Bradberry, co-author of the bestseller Emotional Intelligence 2.0, keep a few things in mind.

If you’re really honest with yourself, even doing 5 of 6 of these things on a consistent basis is a significant achievement. And that’s on top of the fact that most of you are already among the most productive, highly motivated and driven people in our society.

So, here are some modifications to the 11 tips. Hopefully they’ll help you become more productive and prevent you from beating yourself up when you fall short for short of the already high bar you set for yourself.

1.They Never Touch Things Twice. Not bad advice, but we recommend the FAT approach. Don’t let piles accumulate (physically on your desk or electronically in your inbox). Take 1 of 3 actions: File It, Action on It, or Throw It Out! Again, you have only three choices.

2.They Get Ready for Tomorrow Before They Leave the Office. Great advice if you can really shut down an hour or so before you need to leave for a ballgame, social event client meeting of child/grandchild’s recital. For most of us, that’s not realistic. Here at HB, we try to come in half an hour early every day. First order of business--review your time logs from the previous day and invariably you’ll capture those pesky items on the to-do list that keep falling into the gray area between urgent and eventual. By now you know what to do with them.

3. They Eat Frogs. We agree with Bradberry that tackling the toughest things first thing in the morning is a great anti-dote to procrastination. But, we don’t believe in sprinting down the field and tackling your nemesis first thing, without being properly warmed up! That's a surefire way to get injured, if not killed. Same goes for your brain. We have a variety of mental warm-up exercises we can suggest and I’m sure you have your own favorites. Please share your favorites with us. Once warmed up, definitely go out and tackle your nemesis and eat those frogs!

4. They Fight the Tyranny of the Urgent. We agree with Bradberry that “productive people are willing to ignore or delegate the things that get in the way of their performance.” We’d like to see more concrete examples of how to do this. Here are a few things we recommend: Turn off you email, cell service and instant messaging. Route your phone calls to voice mail and try putting tasks into certain hours of the day in your calendar—and leave yourself plenty of cushion between tasks.

5. They Stick to the Schedule During Meetings. Volumes have been written about this. Just make sure you’ve allotted enough time for EVERYONE at the meeting to speak up. Too often, the quietest people in the room have the most valuable things to say. They won’t step up to the plate if the meeting organizer is a time-Nazi who didn’t consider others when setting up the meeting agenda.

Next week, we’ll weigh in on Tips 6-11 from Bradberry’s hyper-productivity list.
Our blog has more, as does the FREE Resources page of our website.


Tuesday, May 26, 2015

Is Modern Technology Overrated?

We know it’s not cool to suggest that the tech revolution is overhyped. But, that’s how many professionals feel sometimes regardless of age.

I just spent two days unplugged from the grid over the long weekend. No email. No texting. No downloads from the cloud. Guess what? The world didn’t end. It was actually pretty liberating. I used a landline phone with no problem. I took some notes with a pencil and paper and actually looked at a paper map while driving and made all the right turns without GPS, Siri, or the reassuring voice of an anonymous female voice with her fake British accent. And when I returned, my email inbox was full, but no excessively.

I’m no Luddite. It’s just my patience wears when all the new tech tools and gadgets supposedly making my life easier don’t work—or constantly need upgrading. Sometimes it’s just easier to use your brain in an ad hoc fashion than let technology solve your problems.

Real world examples

I frantically finished an essential piece of work Friday afternoon, diligently saved to my hard drive, cloud and external drive. I prepared to shut down the computer for the long weekend when I got the infamous warning that essential upgrades were needed on my PC--27 in all—“Don’t shut down or turn off your machine.”

Finally out of the office, already late, I had a small auto malfunction. No big deal except I accidently accepted an app upgrade on my Smartphone while trying to get AAA roadside assistance. It took 30 minutes for the upgrades to load—which meant 30 minutes I couldn’t call, email or text for help or let me family know where I was or what was going on.

Then I had to find directions to my niece’s out of state wedding at an obscure bed and breakfast on the New England coast line….Mapquest, Google Maps etc. kept forcing me to GPS connect to all the local hotels, restaurants and gas stations in the area, when all I really wanted was turn by turn directions. The Smart security alarm in my home malfunctioned while I was away, so the fire department apparently came by for a midnight false alarm. I didn’t score any points with my neighbors for that won and it cost me $250 to boot.

Is tech really making us better off?

As Times columnist Paul Krugman
observed yesterday, the new technologies are “more fun than fundamental. Information technologies that excites the Twittering classes may not be a big deal or the economy as a whole.” What’s more, “the new technologies have yielded great headlines but modest economic results,” continued Krugman. And they aren’t really making us more productive, just more wired, he implied.

While computers, artificial intelligence and robo advisors are creeping into our lives more and more each day, there are certain things that the pliable, creative human brain can do that machines simply can’t. Robert Shiller, the renowned economist and Yale professor, noted the other day we need to teach students to outsmart robots. In other words, we need to make education more “business focused” and teach about the “creative entrepreneurial process that presumably computers cannot duplicate.

Many of you are financial advisors, attorneys or CPAs. Let machines and other technologies handle the repetitive, low-margin, uncreative aspects of your work and free up your brain for the high margin, creative solutions that your clients expect from you.


As our client Gary Klaben of Chicago-based Coyle Financial Advisors noted in a blog post that we helped him with last fall, “Use each competitive threat as motivation to “up your game” and further refine your target market and the value you provide to your clients—and your clients’ heirs.”  Also see Derek Markham’s post for more Overrated Technologies and Their Overlooked Alternatives.

blog has more, as does the FREE Resources page of our website.


Thursday, May 14, 2015

The Aging Process Hits Us All

It’s hard to figure out what the best age is. 20? 30? 39? But, at some point in life you go from wishing you were older (think teens, and new entrants to the workforce) to wishing you were younger (almost everyone over 40).

If you or a client are worried about memory loss or diminished mental “processing speed,” just know you’re not alone. As Jane Brody noted in her new series about aging, memory issues become more apparent in the Medicare years, but gradual changes in cognitive function actually begin decades earlier.” What tends to happen, she explains, is that these changes are often masked by the brain’s excess of neurons and the ability to lay down new connections throughout life.

What to do?

You can laugh about misplacing your cell phone or forgetting where you parked the cars. That’s a normal part of the aging process. Or you can be a good Boomer and fight the aging process till you die.

As you might expect, Brody advocates getting enough sleep, being physically active, exercising regularly, drinking in moderation and keeping your brain sharp.

Here are some other tips that may surprise you

1. Be well educated. Even if you missed out on a good education early in life, experts say it’s never not too late to engage in intellectually stimulating activities. Take courses online or at a community college. Read books, participate in discussion groups, and attend lectures and other cultural activities.

2. Learn complex new tasks like woodworking, home brewing or digital photography, which can improve cognitive performance. Just make sure these activities are personally rewarding or meaningful, not frustrating or just busy work.

3. Stay active in leisure or volunteer activities as social interaction is a strong predictor of healthy aging.

Finally, leverage certain aspects of the brain that actually get better with age. Medical experts say the older brain retains “plasticity” and can actually have better depth of comprehension and widsom gleaned through experience than a younger brain.


Aside from getting your AARP card at age 50, no one is going to send you a memo telling you that you’re officially old. Just as you and your client has a magic retirement number, you should take steps to figure out your cognitive impairment number. Like Brody and others, we recommend “Staying Sharp: 9 Keys for a Youthful Brain Through Modern Science and Ageless Wisdom,” by Henry Emmons and David Alter.

Best, HB
Our blog has more, as does the FREE Resources page of our website.


Wednesday, May 06, 2015

Writing Without the Letter "E"

I once had a great swim coach named Doug Stern. Doug was an aquatic innovator who liked to use the principles of “reduction” to help us get a feel for the water. While most coaches encourage their swimmers to use hand paddles, pull buoys, elastic bands and weight training, Doug had us swim with tennis balls in our hands. Then we tried to swim a few laps with our eyes closed. Then we swam a few laps with our hands in the karate chop position and finally with our hands balled into a fist. Finally with our eyes open, we’d start swimming with our normal motion and guess what? Our hands felt like enormous paddles. It seemed we had incredible sensation in each finger with three times the power of before.

“Notice what you notice!” Doug would always roar above the thrashing in the pool. It seemed like we were swimming downhill as we sliced confidently through the water using muscles and senses we never knew we had.

Make the writing process less painful

Sometimes you have to do without certain crutches or senses to understand what you’re truly capable of. Let’s take writing. Some of you love the process, many of you hate it. But, like paying taxes and getting “the pipe” exam once you turn 50, we all have to do it. Whether you’re communicating with clients, churning out a blog post, penning a short article or muscling through an e-book, we all know we tend to get lazy. We could be more precise when we put pen to paper, but it’s too easy to fall back on our tried and true sayings, or our small arsenal of adjectives and famous quotes.

My 6th grader was staying up way too late the other night on the verge of tears over a writing assignment. Turns out he had to write a 500-word story based on the picture below. The only catch? He couldn’t use the letter “E.” He was stuck at 411 and fading fast. How hard can that be, I thought to myself. I smith words all day long. I love baseball. I don’t get writer’s block.

Turns out pretty hard.
Sure there are 25 other letters to choose from, but without “e”—the most common letter in the English language--you can’t use “the.” That means can’t use often vague pronouns such as "he," "she," "they,” “me”, “her” and “them.” You also lose out on common functional words such as “when”, “where”, “these”, “those” and “every.” You not only have to flex your vocabulary muscles, but you must be painfully more precise.

Try going a day without using the letter “e” in any of your an e-mails or client communications. Can’t be done, you say? Well, you should read
Gadsby, the 1939 novel by American author Ernest Vincent Wright—50,000 words without “e.” Click here for more on e-less writing.

As my colleague, Mark Klimek points out, writing without your favorite words and letters "is a maddening exercise in many ways, but it’s also a good reminder of the importance of really thinking through what you want your communication strategy to convey.”


Notice what you notice about yourself and the reaction to your written communications when you take away your language crutches and force yourself to be more precise. Once you have your “e” privileges back, it will be like getting a double dose of creativity. Chances are you’ll glide through your next project in a more streamlined and confident fashion.

blog has more, as does the FREE Resources page of our website.


TAGS: Writing without using “E”, Gadsby, Ernest Vincent Wright