Thursday, May 29, 2014

Are You Blasting or Listening When You Market Online?

Since last week’s post about measuring what you should (not what you can) generated some nice feedback, we thought it merited a follow up discussion.

As our good friend Stephen D. Rappaport noted in a recent guest article for one of our clients, “social media is still considered a broadcast medium” by too many organizations and “that’s a huge missed opportunity.”  

While Steve’s piece was intended for trade association executives, many of his key points are relevant for financial and professional service firms like yours. For instance:
·         Too many organizations still treat social media as a one-way broadcast medium and are missing great engagement and intelligence-gathering opportunities from clients and prospects.

·         Social media strategy is much greater than merely nudging or bribing your audience to share, tweet or follow your content and calling that engagement.

·         Think of your audience as belonging to a tribe, with your leadership as the elders. Discover the core reasons for your tribe’s existence and why members want to belong.

NOTE: Click here for information about Steve’s new book, The Digital Metrics Field Guide The Definitive Reference for Brands using the Web, Social Media, Mobile Media. Put in on your summer reading list.


Whether it’s a tweet, a blog post, an enewsletter or a video, if you’re still using social media to blast things out to clients and prospects—rather than using it to stimulate a discussion—then you’re missing the point. No matter how well your pieces are designed and written, if you’re using them as a one-way bullhorn rather than a two-way dialogue, then it just shows you’re cheap, possibly lazy and not respectful of your clients’ and prospects’ time.

Have a great weekend. Best, HB

blog has more, as does the FREE Resources page of our website.

TAGS: Steve Rappaport, Digital Metrics Field Guide, measuring social and mobile media, one way broadcast vs. two-way medium 

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