Tuesday, April 26, 2016

Does Your ‘Trust Battery’ Need a Charge?

Sunday’s NY Times Corner Office profile about trust in the workplace got us thinking. Tobi Lutke, CEO of the ecommerce software provider, Shopify, described how every new employee starts at Shopify with their “trust battery” charged at the 50 percent level. As time goes on, the charge level goes up (or down) based on interactions with managers and whether the employee becomes more or less trustworthy and whether or not he or she delivers on what they promise.

Sound familiar?

If so, you can apply the trust-battery concept to your dealings with your clients, vendors, strategic partners and independent contractors. They’re doing the same with you. They’re asking themselves if you’re delivering on what you promise. Are you contacting them proactively or waiting for them to call you only when there’s an urgent matter? Are you paying your bills on time? Are you blowing off weekly, monthly or quarterly progress meetings? Are you constantly rescheduling or making excuses for missing deadlines, information requests or deliverables?

According to Lutke, there are only two kinds of days—“one when your team gets better and ones when your team gets worse.”

While the article didn’t go into great depth, we ask you to look at your team and your client roster? Is anyone’s trust meter below 25- or 30-percent? If so, it’s time to take remedial action or else, set them free.

Our blog and website have more about this and related topics.


Everyone’s hyper busy, but at the end of the day we’re all accountable. If you think every client and team member is 80-percent or better, we suggest you check you meter and make sure all the circuits and wiring is up to code.


Tobi Lutke, Shopify, trust in the workplace, delivering what you promise

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